Question 1

What is Veol?

Accepted Answer

Veol is an online AI video and image generation platform. You can create videos from text, images, audio, or video input using models like Gemini Omni Flash and Veo 3.1, or generate images with Nano Banana 2.

Question 2

Do I need an account to use Veol?

Accepted Answer

Yes. A free account is required to access the generator. You can sign up with email or through Google/GitHub login.

Question 3

What can I create with Veol?

Accepted Answer

You can generate AI videos (text-to-video, image-to-video, audio-to-video, video-to-video) and AI images with multi-reference support up to 4K resolution.

Question 4

Is there a free trial?

Accepted Answer

New users receive free credits upon signup. You can use these credits to try any model and generation mode before purchasing a plan.

Question 5

What models are available?

Accepted Answer

Veol currently offers three models: Gemini Omni Flash (any-to-any video with synchronized audio), Veo 3.1 (video in Lite, Fast, and Quality modes), and Nano Banana 2 (image generation up to 4K).

Question 6

What is Gemini Omni Flash?

Accepted Answer

Gemini Omni Flash is an any-to-any AI video model that accepts text, image, audio, or video input and generates video with synchronized audio. It supports resolutions up to 4K and durations of 4–10 seconds.

Question 7

What is the difference between Veo 3.1 modes?

Accepted Answer

Veo 3.1 offers three modes: Lite (fastest, lower cost), Fast (balanced speed and quality), and Quality (highest detail, more credits). Choose based on your priority between speed and output quality.

Question 8

Can I switch models during a session?

Accepted Answer

Yes. The generator workspace lets you switch between models at any time. Each model shows its own controls and credit cost preview.

Question 9

How does the credit system work?

Accepted Answer

Each generation consumes credits based on the model, resolution, and duration selected. The exact credit cost is shown before you submit, so there are no surprises.

Question 10

Can I see the credit cost before generating?

Accepted Answer

Yes. Veol always displays the estimated credit cost before you confirm a generation request. You will never be charged without seeing the cost first.

Question 11

What plans are available?

Accepted Answer

Veol offers monthly subscriptions, yearly subscriptions (with more credits), and one-time credit packs. Visit the Pricing page to compare options.

Question 12

Do unused credits roll over?

Accepted Answer

Subscription credits are allocated per billing cycle and do not roll over. One-time credit pack credits do not expire unless specified at purchase.

Question 13

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor.

Question 14

What input formats are supported?

Accepted Answer

For video generation: text prompts, images (JPG, PNG, WebP), audio files (MP3, WAV), and video files (MP4, WebM). For image generation: text prompts and reference images.

Question 15

What output resolutions are available?

Accepted Answer

Video output supports up to 4K resolution depending on the model and mode. Image output with Nano Banana 2 supports 1K to 4K in JPG or PNG format.

Question 16

How long does generation take?

Accepted Answer

Generation time varies by model and settings. Typical video generation takes 30 seconds to 3 minutes. Image generation is usually under 30 seconds.

Question 17

What happens if a generation fails?

Accepted Answer

If a generation fails due to a system error, credits are typically returned to your balance automatically. If not, contact support with the generation ID.

Question 18

Can I use reference images for video generation?

Accepted Answer

Yes. Gemini Omni Flash supports image-to-video generation where your uploaded image serves as the starting frame or style reference for the output video.

Question 19

How do I delete my account?

Accepted Answer

You can delete your account from account settings or by contacting support@veol.ai. Your data will be removed within 30 days of the request.

Question 20

Is my data used to train AI models?

Accepted Answer

No. Your prompts, uploaded files, and generated outputs are not used to train AI models. They are stored only for your account history.

Question 21

Who owns the generated content?

Accepted Answer

You retain rights to the outputs generated from your inputs, subject to the AI model provider's usage terms. See our Terms of Service for details.

Question 22

Can I get a refund?

Accepted Answer

Refunds are handled on a case-by-case basis. Subscriptions purchased within 48 hours with minimal usage may qualify for a full refund. See our Refund Policy for details.

Question 23

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your account settings. Your plan remains active until the end of the current billing cycle.

Question 24

How do I contact support?

Accepted Answer

Email us at support@veol.ai. We aim to respond within 2 business days.

Frequently Asked Questions

Getting Started

Models

Credits and Pricing

Generation and Quality

Account and Privacy

Refunds and Support

Ready to create?