Privacy Policy

Last updated: May 2025

This Privacy Policy explains how Veol ("we," "us," or "our") collects, uses, and protects your information when you use our website and AI generation services at veol.ai.

1. Information We Collect

Information you provide

• Account information: Email address and password when you create an account, or profile data from third-party login providers (Google, GitHub).
• Payment information: Billing details processed through our payment provider. We do not store full credit card numbers on our servers.
• Generation inputs: Text prompts, uploaded images, audio, or video files you submit for AI generation.
• Communications: Messages you send to our support team.

Information collected automatically

• Usage data: Pages visited, features used, generation history, and credit usage.
• Device data: Browser type, operating system, screen resolution, and language preference.
• Analytics data: Anonymized interaction data collected through Google Analytics to improve our service.
• Cookies: Session cookies for authentication and preference cookies for language and theme settings.

2. How We Use Your Information

We use collected information to:

• Provide and maintain the AI generation service
• Process payments and manage your credit balance
• Send account-related notifications (purchase confirmations, credit alerts)
• Improve service quality and develop new features
• Prevent fraud and enforce our Terms of Service
• Respond to support requests

We do not sell your personal information to third parties.

3. Third-Party Services

We use the following third-party services that may process your data:

Each third-party service operates under its own privacy policy. We select providers that maintain appropriate data protection standards.

4. AI-Generated Content

• Your generation inputs (prompts, uploaded files) are sent to AI model providers to produce outputs.
• We do not use your inputs or outputs to train AI models.
• Generated outputs are stored in your account history until you delete them or your account is closed.

5. Data Retention

• Account data: Retained while your account is active. Deleted within 30 days of account closure.
• Generation history: Retained while your account is active. You may delete individual items at any time.
• Payment records: Retained for 7 years for tax and legal compliance.
• Analytics data: Aggregated and anonymized; retained indefinitely.

6. Data Security

We implement industry-standard security measures including:

• HTTPS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Access controls and authentication for internal systems
• Regular security reviews

No system is 100% secure. If you discover a vulnerability, please contact us immediately.

7. Your Rights

You have the right to:

• Access your personal data stored in our systems
• Correct inaccurate information in your account
• Delete your account and associated data
• Export your generation history
• Withdraw consent for optional data processing

To exercise these rights, contact us at support@veol.ai.

8. Cookies

We use the following types of cookies:

• Essential cookies: Required for authentication and core functionality. Cannot be disabled.
• Preference cookies: Store your language and theme settings.
• Analytics cookies: Help us understand how visitors use the site. Can be disabled in your browser settings.

We do not use advertising or tracking cookies.

9. Children's Privacy

Veol is not intended for users under 16 years of age. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us for removal.

10. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. Continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact

For privacy-related questions or requests:

Email: support@veol.ai